How long does shipping take?
Every Atelier Oliver order is processed within 1 to 2 business days. Once shipped, delivery takes another 4 to 7 business days, bringing the total estimated time to 5 to 9 business days from checkout to your doorstep.
Where do orders ship from?
We partner with trusted international fulfilment partners and ship directly from Asia. Our local returns centre is based in Australia.
What is your return policy?
You're welcome to return any item within 30 days of receiving it — no questions asked. You'll find the full details on our Returns page.
How do I track my order?
Within 24 hours of dispatch, you'll receive an email with a tracking link so you can follow your order every step of the way.
What payment methods do you accept?
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.
How can I contact you?
Drop us a line at support@atelieroliver.com or call +44 7418603886, Monday to Friday, 9am to 5pm.