Shipping policy
Last updated: 10 June 2026
|
Topic |
Details |
|
Processing time |
1–2 business days |
|
Order cutoff time |
5:00 PM AEST |
|
Delivery time |
4–7 business days after dispatch |
|
Total estimated time |
5–9 business days from checkout |
|
Shipping cost |
Free, no minimum required |
|
Carriers |
Australia Post and Sendle for Australia; tracked international carriers for the USA. |
|
Tracking |
Yes, sent via email within 24 hours of dispatch |
|
Ships to |
Australia & USA |
|
Contact |
|
|
Average response time |
Within 24 hours |
Processing time
Every Atelier Oliver order is prepared and shipped within 1 to 2 business days after your payment is confirmed. Business days are Monday to Friday, excluding public holidays.
Order cutoff time
The order cutoff time for all orders is 5:00 PM AEST. Orders placed after 5:00 PM are processed on the next business day.
Delivery time
After your order leaves our warehouse, it typically arrives within 4 to 7 business days. From checkout to your doorstep, expect a total of 5 to 9 business days.
Shipping costs
Shipping is on us, every order to Australia and the USA ships free, no minimum required.
How we ship
We use Australia Post and Sendle for Australian deliveries and tracked international carriers for deliveries to the United States. Within 24 hours of dispatch, you’ll receive an email with a tracking link.
Where does my order come from?
To bring you quality pieces at fair prices, we work with trusted international fulfilment partners. Orders are dispatched directly from our fulfilment partners. Australian orders are delivered via Australia Post or Sendle, while US orders are delivered via a tracked international carrier.
Lost or delayed packages
If 15 business days have passed since your order was dispatched and it still hasn't arrived, please reach out to us at support@atelieroliver.com with your order number. We'll either resend your order or refund you in full, your choice.
Damaged packages
If your order arrives damaged, contact us within 30 days of delivery at support@atelieroliver.com with your order number and a photo of the damage. We will arrange a free replacement or full refund. See our Refund Policy for full details.
Customs, duties and taxes
Applicable taxes are included or calculated at checkout where required. US customers may be responsible for local sales tax, import duties, or customs charges depending on their destination.
Order changes and cancellation
You can cancel or modify your order free of charge within 12 hours of placing it by emailing support@atelieroliver.com with your order number. After 12 hours, your order may already be in processing and can no longer be changed. You're always welcome to return it once it arrives. See our Refund Policy for details.
Your statutory rights
Nothing in this policy affects your rights under the Australian Consumer Law for orders delivered to Australia. Orders delivered to the United States are subject to applicable US consumer-protection laws.
Contact information
Email: support@atelieroliver.com Contact form: atelieroliver.com/pages/contact Average response time: within 24 hours
Customer service hours (EST):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM