Payment methods
Last updated: 10 June 2026
Accepted payment methods
We currently accept the following payment methods:
American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.
All payment methods listed above are available at checkout. The payment options displayed may vary slightly depending on your device and browser.
Currency
All prices on our website are listed and charged in AUD (Australian Dollars). The price you see on the product page is the price you pay at checkout, with no hidden fees or surcharges.
Transaction security
All transactions are processed securely through Shopify Payments with full SSL encryption. Your personal and payment data is encrypted during the entire transaction process and is never stored on our servers. Our checkout system complies with PCI DSS (Payment Card Industry Data Security Standard), the international security standard for handling card payments.
When is payment taken?
Payment is taken in full at the time you place your order. Your order will only be processed and shipped after payment has been successfully confirmed.
Payment issues
If you experience a problem during checkout, such as a declined card or a failed transaction, try the following:
Check that your card or account details are entered correctly. Make sure your card has not expired and has sufficient funds. Contact your bank or card provider, as they may be blocking the transaction for security reasons. Try an alternative payment method. Clear your browser cache or try a different browser. If the issue persists, contact us at support@atelieroliver.com and we'll help you resolve it.
Failed or duplicate payments
If you were charged but did not receive an order confirmation, please do not place the order again. Contact us at support@atelieroliver.com with your name and the email address used at checkout, and we'll check the payment status for you. If a duplicate charge occurred, we will refund the extra payment within 5 business days.
Refunds
Refunds are processed via your original payment method. After we approve a refund, it typically takes up to 5 business days for the amount to be returned. Your bank may need an additional 1 to 3 business days to make the funds visible on your statement. Full details are available in our Refund & Return Policy.
Company information
Trading name: Atelier Oliver
Legal name: ARCH ECOM LIMITED
Companies House No: 15721026
Registered office: Lynton House, 7–12 Tavistock Square, London WC1H 9BQ, United Kingdom
Return address: 159 Studley Ct, Derrimut VIC 3026, Australia
Note: Atelier Oliver is an online-only store with no physical showroom. The registered office listed above is our administrative business address only.
Contact information
Email: support@atelieroliver.com Contact form: atelieroliver.com/pages/contact Average response time: within 24 hours
Customer service hours (AEST, Sydney time):
Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM